At Testbourne, we strive to provide exceptional service and support to our valued customers. These frequently asked questions are here to address common enquiries, guiding you through various aspects of our products, services, and support.

What Products do Testbourne Provide?

Testbourne is a provider of scientific materials and instruments. We offer a wide range of products including sputtering targets and evaporation materials, as well as CeramTec instruments.

What Customer Services do Testbourne Provide?

At Testbourne, we specialise in providing exceptional trustworthy customer services. From our specialist consultation service to our thorough reclamation service for precious metals, we believe in providing the best services to our customers that meet their needs.

How Do I Place an Order for Materials or Instruments?

To place an order with Testbourne, simply browse the products on our site. Some of our products are available to add to your basket, however others are enquiry only.

If you have added available products to your basket, follow the checkout process as normal when prompted. If you have added any enquiry only products to your basket, simply fill out the enquiry form and a member of our team will be in contact to discuss your requirements.

Alternatively, you can contact our team on +44 (0) 1256 467055 or email [email protected] to place an order or an enquiry.

What Industries do Testbourne Cater for?

Testbourne caters to a diverse range of industries, including optics, research and development, electronics and medical. Our products and services are designed to meet the needs of scientific, industrial, and technological sectors requiring high-quality materials and equipment.

Can I Request a Quote for Specific Products?

Yes, at Testbourne we welcome quote requests for specific products. Simply contact us via the website, contact our team on +44 (0) 1256 467055 or email [email protected] to request a tailored quote.

What is your Returns Policy?

Our returns policy is there to ensure your satisfaction. We accept returns within 30 days of purchase, provided the item is unused and in its original packaging, offering either a full refund or exchange upon inspection.

Do you Have International Shipping Options?

Yes, we offer international shipping options for our products. We have offices in the UK and the Netherlands so customers worldwide can enjoy the convenience of having scientific materials delivered to their preferred global destination.

Do you Offer a Warranty on your Products?

We offer a warranty on specific instruments. Please get in contact with our team to enquire about the warranties we offer in relation to your requirements. Simply call our team on +44 (0) 1256 467055 or email [email protected].

What Payment Methods Are Accepted?

At Testbourne, we offer convenient payment methods, including all major credit cards, as well as payment on account. For more information on our payment methods, please get in touch with our team on +44 (0) 1256 467055 or email [email protected].

Can I Track my Order?

Once your order has been processed, you will receive emails updating you as to the status of your order, including when it has been shipped.