Most of the customers who approach us have specific materials or instruments they are looking for, and appreciate the high quality products and reliable service we offer.
However, some are unsure of the best product for their specific operational requirements. By consulting with our technical specialists, we work with you to understand the problem at hand and propose a variety of options. Get in touch today for support.
As a first step, we will go through your brief. This will involve understanding the information you have provided. For more complex requests, we prefer to have a discussion, rather than just a written document, to allow us to ask any additional questions.
Determining the Scope
Together we work out the scope of the requirement, what is included and what is not.
Our teams will take the brief and additional information from the consultation and assess the best product or equipment for your needs.
In some cases it is useful to provide our customers with a sample product. The cost of this will be determined during the consultation process.
Agreement of Specification
Once the customer is happy with the specification, it is handed over to our fulfilment team, who will pick the stock and have it despatched at the soonest opportunity.